Effective Date: 08/01/2025
Last Updated: 08/01/2025

At Nasis, we strive to provide our customers with the best online shopping experience. Our Refund and Return Policy aligns with Bangladeshi e-commerce regulations and industry standards. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

Time Frame: Products can be returned within 7 days from the date of delivery.

Condition: The product must be unused, in its original packaging, and with all accompanying accessories, tags, and documentation.

Non-Returnable Items: Certain products, such as perishable goods, intimate apparel, customized items, and digital goods, are not eligible for return unless they arrive damaged or defective.

2. Refund Policy

Eligibility: Refunds are applicable for:

Damaged or defective products.

Incorrect items received.

Cancellation requests made before the product is shipped.

Refund Methods:

If eligible, refunds will be processed through the original payment method (e.g., bank transfer, mobile financial service) within 10 business days.

For Cash on Delivery (COD) orders, refunds will be issued through mobile financial services or store credit.

Shipping Charges: If the product is returned due to a defect or our error, shipping charges will be reimbursed. Otherwise, return shipping charges are the customer’s responsibility.

3. Exchange Policy

Exchanges: Customers can request an exchange for eligible products instead of a refund, subject to stock availability.

4. Damaged or Defective Products

Reporting Period: Customers must report damaged, defective, or missing items within 24 hours of delivery by contacting our customer service team.

Verification: Upon receiving the complaint, we may require photo or video evidence for verification.

5. Process for Return or Refund

1. Initiate a Request: Contact our customer service team at [Insert Contact Information] or through our website.

2. Provide Details: Include your order number, proof of purchase, and reason for return or refund.

3. Approval: Once the request is reviewed and approved, further instructions will be provided.

4. Return the Product: Ship the product back to the address provided by us. Ensure it is securely packaged.

5. Finalization: Upon receiving the returned product, we will inspect it and process your refund or exchange.

6. Cancellation Policy

Before Shipping: Orders can be canceled before they are shipped for a full refund.

After Shipping: If the order has already been shipped, customers can refuse delivery or return the product after receiving it (return conditions apply).

7. Legal Compliance

This policy adheres to the Bangladesh Digital Commerce Operational Guidelines 2021 and other applicable consumer protection laws.

Thank you for shopping with Nasis!